Refund policy
Returns and Refunds Policy
At OPTIMOOD WEAR, we want you to be 100% satisfied with your purchase. If for any reason you are not, these are our conditions:
Time limit: You have 15 business days from the date of delivery to request a return.
Product conditions:
- Unused and in perfect condition
- In its original packaging
How to start a return: Email hi@optimoodwear.com with your order number and the reason for your return. We will respond within 24–48 hours with the next steps.
Refunds: Once the product has been received and inspected, we will process your refund within 5–7 business days to your original payment method.
Return shipping: The customer pays the return shipping cost, except in cases of a defective product or an error on our part.